Leader toolkit
We live by our values because they help us to deliver our purpose – ADDING QUALITY AND INSPIRATION TO LIFE.
It is up to each and every one of us, to live the spirit of our values every day and to be CUSTOMER OBSESSED, COLLABORATIVE, INSPIRATIONAL, RESPONSIBLE and DEDICATED TO QUALITY.
As leaders, our people look to us to demonstrate our values in all we do. We lead our teams and deliver performance, both our own and the team’s, based on our values. Our values are demonstrated in the all-important conversations with our people that strengthen relationships. These relationships, built on trust, are how we engage our people.
Our toolkit provides tools to help you plan for these ongoing conversations that will build performance, motivation and engagement.
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Leading Self
Time management and planning
Planning and organising for all aspects of your work, including making time for your people and running effective meetings.
Communication and listening
Developing two-way communication skills focusing on listening and achieving shared understanding.
Taking charge of change
Helping you to take control of the change process and the opportunities presented in moving towards the future.
Understanding yourself
Developing an honest understanding of your own emotions, strengths, weaknesses, needs and drives.
Stepping up – preparing to lead
Preparing to take on the role of leading others.
Leading Others
Performance planning and conversations
Bringing out the best in your people through honest, clear and fair performance conversations.
Difficult conversations
Helping you to prepare to deliver unwelcome or unexpected messages.
Enabling and engaging others
Building commitment including motivating and delegating conversations.
Coaching and developing others
Using approaches such as feedback, coaching and mentoring to support the development of team members.
Collaboration and influencing
Building the key skills of getting things done by working with others.
Supporting health and well-being
Recognising when team members are feeling challenged, identifying early warning signs of stress and encouraging health and well-being in your team members.
Leading Teams
Leading teams
Working together to create shared goals and values.
Leading change
Building confidence and expertise to make change work for the benefit of your team and the organisation.
Leading strategically
Defining and taking the organisation into the future.