Communication and listening
We are collaborative leaders that build trust, communicate and support each other. We are customer-obsessed, as leaders we listen to everyone, including our customers.
Communication is central to all our interactions with people. Clear and open communication will build relationships and trust.
Active listening and asking questions helps us to achieve shared understanding– the basis of effective communication.
Check the hints and tips section for practical suggestions.
Match the Tool
to Your Need
Use the Effective communication planner to prepare for any communication. Preparation in advance will help you think through the requirements and achieve the outcome you seek
Use the Presentation planner to prepare a presentation that will be clear, to the point and engaging.
Take a look at the Email guide for ways to make sure your emails get the right response.
When you have an important message about business changes, use the Planning to share an update or change tool to plan what you will say and how best to say it.
Use the Practise your listening skills resource to understand and improve the way you listen to others. rs.
Tools, Guides
& Resources
Tools:
- Effective communication planner
- Presentation planner
- Email guide
- Planning to share a business update or change
- Practise your listening skills
Other areas that might help:
Hints and Tips
- Be aware that people can react differently to the same words – always check for shared understanding.
- Ask open and probing questions to better understand what others mean
- Look out for words that are emphasised – this indicates what is really important to the person.
- Consider whether your body language is helping or getting in the way of a good conversation.
- Follow through on what you say you will do.
- Communicate a little at a time. Don’t overload people with information.
- Check that your team members understand the messages you are sharing.