Performance planning and conversations
We are responsible leaders, dedicated to quality.
We act with integrity and do what we say we will do. We focus on what matters and deliver results, stretching ourselves to improve our performance.
We bring out the best in our people through honest, clear and fair performance conversations.
These conversations include:
- setting clear expectations in terms of performance objectives and behaviours
- monitoring performance and giving feedback through the year, as well as
- reviewing performance formally at the end to the year
Check the hints and tips section for practical input to your conversations.
Match the Tool
to Your Need
Use the SMART goals resource to help you set your own objectives or work with your team members in setting theirs in preparation for PACE performance planning.
Providing feedback on how your team member has performed is an important part of performance conversations. Use Giving Feedback tool to prepare for providing effective positive and constructive feedback at any time as well as PACE check-in discussions.
Successful leaders adapt their style to the person they are working with. Use the Skill/will matrix to match your style to their skill level and their willingness to complete a particular task.
When you know that a member of your team is performing well but ‘coasting’, use the Coaching conversations tool to coach them and help them achieve their best.
Ask your team members to give you feedback on your performance. Use Start, stop and continue to get insights into what you can do better as a leader.
Where you see performance issues, use the 5 Whys tool to try to get below what appears to be an obvious problem (the symptom) and to explore what might be the cause. Dealing with the cause, rather than the symptom, will have longer lasting benefits.
Tools, Guides
& Resources
Tools:
Other areas that might help:
Hints and Tips
- Demonstrate how planned and organised you are by being on time for meetings.
- Use digital note-taking apps, to find (and remember) your records of important conversations and meetings. Better still, thoughtfully organising your notes will help you focus on your top priorities and drive your energies toward your most important work.
- Use ‘to do’ lists/ apps to help keep track of your tasks but keep them ‘fresh’. If something has been on your list for more than 3 days, do it immediately or schedule it into your calendar or take it off your list.
- Gaining control over email is a constant, nagging struggle for most of us. Instead of checking it continuously throughout the day from multiple devices, schedule specific times to process what’s in your inbox.
- Handle each email or piece of paper once only.